Great Customer Service Care. attend & solve reported issue within the stipulated time
MR MAX LAI,
BATAMINDO SHIPPING & WAREHOUSING PTE LTD
I am dropping this note to let you know how delighted we are with M/s. Astrol Engineering. From the very beginning Astrol engineering were patient and understanding as we asked a lot of questions and quote the replacement of new intercoms for our 4 blocks ( 24 units ) in several different ways. Astrol finally found a way to make it work for us. As a result, we were able to eliminate other sources from our network and we gained the ability to the lowest cost as needed for a fraction of the on going project . By the way, the intercom brand / equipment's quality is fantastic. Astrol service has been outstanding from the beginning. The previous time we installed with other source and encounter numerous problems and eventually we have to give up. What a pain! Imagine our surprise when Astrol staff support person called us two days before delivery of the said equipment to prepare for the setup. Then on the delivery day Astrol support staff were here to train us, Astrol technical staff was here to provide different training, and Astrol IT support person was here to configure everything. The day after delivery, Astrol called just to check in making sure that everything was going well. Thus far, your ongoing support has been outstanding. Anytime, we have called with an issue, no matter how minor, Astrol staff have been prompt and courteous. Believe me when we say, that we will be recommending Astrol Engineering to business associates or to anyone we think might be able to benefit from your service. Feel free to put Astrol Engineering on your list of “delighted customers”. Thank you so much!
MR RAJENDARAN, MANAGER,
HAIG COURT CONDO
All the technicians who came to our address/house are efficient and good. And Leslie Bautista is also most helpful (phone)
MRS WANG ,
RESIDENT FROM OEI TIONG HAM PARK
Besides our security concern being well taken care by Astrol, their friendly & professional Sales Manager Mr. Victor, service staff Kamisah and Leslie never fail to assist us promptly with a smile. Keep up the good work!
MR PHANG EN SEN,
MOS FOODS SINGAPORE PTE LTD
Good follow-up to always schedule Maintenance appointments. Service staff (hotline) & technical staff are always friendly and helpful.
MS GRACE LIM,
EISAI ASIA REGIONAL SERVICES PTE LTD
Astrol Security has been dependable and reliable. Their responses have been prompt and services professional. They have also made the right choice in not compromising quality and reliability with their use of quality products and equipment. We are extremely grateful for the professional services from Kamisah and Win Wunna from the sales and technical support.
MR JAMES KANG - FACILITIES, SENIOR EXECUTIVE,
BARTLEY CHRISTIAN CHURCH
Astrol Security, Dear Sir, I want to thank you for your excellent service. Also to let you know of your wonderful Mr. Win Wunna who came to my house and help to restore my system when the first job was or had some problems @ 2:00pm on 27/10/11 and Mr Win came @ 8:00pm on the same night. Also subsequently, when some cards were unable to access my Agent called him the next day @ 11:30pm and he gave her instructions to guide her. Such service is something to give you my support and I would like to upgrade my system since Mr Win had recommended. P.S. He refused to accept my tip!!!
MDM THERESA LOW,
OWNER OF ** PEGU ROAD
Thank you for the excellent services rendered in products and customers’ services! We appreciate the responsiveness and satisfaction in services. Compliment to Astrol Security’s staff (Mr. Quek and Bai for attending to our onsite requests. Kamisah and yourself, Leslie for attending to our requests. Thank you!
MR ALEX TAY - MANAGER,
LAURELS FOOD SUPPLIERS PTE LTD
I am certainly very delight to receive Astrol Security services for our recent projects in the implementation of security system for our corporate office. I am extending my appreciation to Mr Quek who served us for the projects and maintenance of system. We wish Astrol Security all success.
MR MURUGAN LAKSHMANAN - SNR. EXECUTIVE, STORE & PREMISES MAINTENANCE,
C.K TANG LIMITED
Hi Kamisah, Thanks so much for making all the arrangements for replacement of security gate for me at **Old Holland Road. You have stepped beyond your duty to provide excellent customer service. If not for you, I would most probably have gone elsewhere to get the auto-gate system replaced. However, I was so impressed with your customer service attitude; - Always so prompt to revert to me - Good Memory, Ability to recall immediately the issue at hand. - Placing customer’s interest at heart - Efficient & Pleasant Service That I knew I can rely on you to give me the best quotation & service. Please provide a copy of this to your management as I want to commend you for a job well done & hope that your Management will recognize that despite the fact that it is not your responsibility to respond to me, you have done so personally to secure a sale on behalf of the Company. All because you have an excellent attitude towards your work. Keep it Up! Thanks once again.
MDM CHRISTINA PUNG,
OWNER OF ** OLD HOLLAND ROAD
I have been a customer of Astrol Security for more than 20 years? I presume you have a record of when I first appointed Astrol? And cannot recall them ever letting me down. Their service and technical staff have always responded promptly and efficiently to all my requests, including the occasional emergency, and scheduled servicing checks are carried out on time and thoroughly. I can recommend Astrol to anyone seeking a reliable security service. Cheers
MR RICK SCOTT BLACKHALL - OWNER,
Astrol have been servicing our company barrier system for more than a decade. I am impressed with service rendered by their service & technical staff namely Ms Kamisah, Ms Leslie & Mr Wunna. They provide solution & measures for any issues faced in a timely manner. Appreciate their prompt and efficient service.
MR MUHAMED FAREEZ - HR EXECUTIVE,
PANASONIC INDUSTRIAL DEVICES SEMICONDUCTOR ASIA
Dear Leslie, We are satisfied of your latest installation service of alarm and door access system. Your colleagues had professionally and well done the work and we were pleased to work with them.
Gyeong Su Jeong,
EMBASSY OF THE REPUBLIC OF KOREA
The important aspect of Astrol Security is that they have always been very prompt when it comes to their sales and technical support. They have a team of friendly and patient staffs in Leslie, Kamisah and Ara who provides excellent customer service 24/7. Often than not, they went to the extra mile to get you more solution options. Then comes the technical teams who are ever so efficient and capable of solving any problem at the end of the day, like Hongwei who always take time to explain and share technical knowledge to make your daily operations run smoothly. Never had a doubt in their services and products and never had a problem with them. Professional, Efficient, Trustworthy.
Ms. Kamisah M. Yusoff, is the Administration overseeing the security services and quotations provided by Astrol Security, She had promptly delivered services during critical situations with their fast & timely response for urgent quotation.She has managed her duties & responsibilities efficiently & command good respect from her superiors,peers & subordinates. Ms. Jasmine Ng ( Divisional Manager ) is overseeing the security services & operations provided by Astrol Security.She has effective in leading their team to promptly deliver services to meet our changing needs & demands,especially during critical situations with their fast & timely response. She managed her duties & responsibilities efficiently & command good respect from their superiors,peers & subordinates. Kartik, Babu & Aziz is the Security Officer provided by Astrol Security. They have promptly delivered services,especially during critical situations with their fast & timely response. They manage his duties & responsibilities efficiently & command good respect from her superiors,peers & subordinates. Abduallah,Senior Security Officer provided by Astrol Security he has promptly delivered services, especially during critical situations with their fast & timely response.he also risk his life to help his partners from getting beaten up. he managed his duties & responsibilities efficiently & command good respect from his superiors, peers & subordinates.
MR RIDZUAN OTHMAN,
SCAPE CO. LTD (A NON-PROFIT ORGANIZATION)
We would like to thanks Astrol Security for their great support and prompt response. Hope that they continue to provide such great service.
MR LIEW KHEE YOONG,
INSTITUTE OF MICROELECTRONICS
Prompt service, contactable, reasonable price. Good recommendations and solution from them.
SUTL LOGISTICS & WAREHOUSING PTE LTD
Astrol Security have always provided top notch customer service and is very prompt in resolving any issues that might occurred at the worksite.
MR ALVIN FOO,
SEMBCORP DESIGN AND CONSTRUCTION PTE LTD
Dear Astrol Security, Since engaging your company services, I am glad that not only the administrative staffs are not only friendly, but patient as well. The service crews are also warm and friendly, humble. They never complaint a single word working under the scorching sun to replace the car park barriers, I will continue to use your services as long as possible.
CARRIER TRANSICOLD PTE LTD
Dear Leslie, We are satisfied of Astrol Security and your service to deliver all cases of maintenance and breakdown as required, you and your colleagues are very professional and helpful. Thank you very much for the good service, rest assured that we will recommend Astrol Security to anyone seeking a reliable security service provider.
KIM YEW ELECTRICAL & SANITARY PTE LTD
Dear Astrol team, Thanks to the excellent service and support towards the calls and quote from Dorma. Your staff had always responded promptly and efficiently to all my requests and enquires. Your staff are also professional, helpful and patience in extending their service and respond. Looking forward to the extended and continuous partnership with Astrol in the years to come.
DORMA Production GmbH & Co. KG
Dear Kamisah, This letter is to express the complete satisfaction with the professional services provided by Astrol Security Engineering Pte Ltd They are very efficient in their services as well as prompt response to service breakdown calls. They have the relevant technical knowledge to solve the faults and are professional in all ways to suit the client needs. Astrol Security has been providing CDAC premises with all security related services for the past 10 years and we are very pleased & satisfied with their services.
CHINESE DEVELOPMENT ASSISTANCE COUNCIL (CDAC)
Pearson has engaged the services of Astrol Security for more than 10 years now. We find Astrol to be efficient and competent, and they provide good quality services. The cameras that we got from them have lasted from the very first day we started operations and there hasn't been any problems except for the usual wear and tear. The staff is also very professional and always accommodating to my requests. Leslie is always very attentive to my requests and always ensure she will accommodate to my needs.
SHARIFAH A. JABBAR,
PEARSON EDUCATION SOUTH ASIA PTE LTD
Astrol have been service our company since Year 2003, I am very happy with their professional service, fast respond to solve the problem And the staff namely Ms Leslie & Mr Bai are very friendly and helpful too Keep it up on the good service
SEW-EURODRIVE PTE LTD
The team has respond promptly on our request and they friendly when providing the services to us.
MS ERICIA CHUA,
GE HEALTHCARE PRIVATE LTD