Hi Kamisah, Thanks so much for making all the arrangements for replacement of security gate for me at **Old Holland Road. You have stepped beyond your duty to provide excellent customer service. If not for you, I would most probably have gone elsewhere to get the auto-gate system replaced. However, I was so impressed with your customer service attitude; – Always so prompt to revert to me – Good Memory, Ability to recall immediately the issue at hand. – Placing customer’s interest at heart – Efficient & Pleasant Service That I knew I can rely on you to give me the best quotation & service. Please provide a copy of this to your management as I want to commend you for a job well done & hope that your Management will recognize that despite the fact that it is not your responsibility to respond to me, you have done so personally to secure a sale on behalf of the Company. All because you have an excellent attitude towards your work. Keep it Up! Thanks once again.